April 2016 – June 2016
Design sprint marathon
Through the workshops, the team created a shared understanding of the potential areas of improvement (above). These were then grouped by themes and we defined our goal for this Design Sprint to be "How might we improve communication between Posters and Taskers before a task is assigned?"
Many ideas at different points along the user journey were explored in the form of sketches and storyboards. We looked at getting more details from Posters when posting a task, making it easier to ask and answer questions, and additional options when Taskers make an offer. The designers then built upon these ideas to create prototypes for usability testing.
Threaded comments has increased the Job Poster response rate by 20%, and, accordingly, reduced the cancellation rate. With the completion of this project I ran another week-long workshop to kick off phase 2.